PRACTICE COMPLAINTS PROCEDURE

If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know.  We operate a practice complaint procedure as part of an NHS complaints system, which meets national criteria.

We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so as soon as possible - ideally within a matter of a few days. This will enable us to establish what happened more easily.

You should address your complaint in writing to the Patient Liaison Officer, who will make sure that your concerns are dealt with promptly and in the correct way.

For further information on how to make a complaint, please click here.

To make a complaint you can fill out our Complaints Form or send a written complaint to:

David Poultney
Salisbury Medical Practice,
Fisherton House,
Fountain Way,
Salisbury, 
SP2 7FD

 

If you wish to give feedback or a complaint about the service you have received from Salisbury District Hospital, please contact their Customer Care Department by telephone on 0800 374 208, or by email at customer.care@salisbury.nhs.uk