HOW TO MAKE AND CANCEL AN APPOINTMENT
Routine Doctor’s Appointments can be booked online via SystmOnline
Initial login details can be obtained from the Practice reception. Please bring a form of photographic ID as well as 2 proofs of address dated within 3 months (not a mobile phone bill), you will then be issued with an online ID.
Once you have registered to use the online services, you will have access to making future requests online including booking and cancelling appointments and ordering your next repeat prescription.
For a routine appointment, please call, book online or book with us at reception. Our routine appointments are released randomly throughout the day. Each appointment is booked in 10 minute intervals. If you feel you would like more time, please ask for a double appointment. We run extended clinics until 8pm every weekday. You will be given a confirmation of your appointment by text message (if you have signed up to our messaging service).
If you are unsure whether you need to make an appointment, use NHS 111 Online to direct you to the correct NHS service: https://111.nhs.uk/
Cancelling & Rearranging Appointments
If you know that you are unable to make an appointment, or wish to rebook another appointment, please call the practice as soon as possible and our team will be able to assist you.
Urgent Same Day Appointments
Due to high demand for GP appointments, we have changed our appointment booking system. The appointment system will offer urgent on the day appointments to patients who need to be seen. Please make sure you call the surgery on 01722 333034 between 8am-10am if possible.
Arriving for your Appointment
When you arrive at the practice, we have automatic patient systems to help you check in.
You simply need to press the touchscreen, and follow the instructions. If you are unsure, or if the touchscreen is not working, please go to reception and they can check you in.
Your clinician will be informed that you have arrived. They will call you for your appointment from the relevant waiting room.
It is important that you make it to your appointment on time, however, we appreciate from time to time you can be late for your appointment. If you know you are going to be late please let us know. We allow a 10 minute buffer for late arrivals. If you are less than 10 minutes late, the clinician will be able to see you. If you arrive after this buffer, the receptionist will have to communicate with your clinician to see if they can fit you in. This will depend on the time of day and how busy the clinic is. If they can’t, the receptionist will book another appointment for you.
We offer home visits for those who are house bound or unable to visit the surgery in person. For more information please click here.
If you require a blood test, please do not book an appointment with a Nurse. Blood Tests are performed by our Phlebotomists, please book these via telephone or through your online services account. Salisbury District Hospital also run a blood clinic from 8am to 5pm. You do not need to book an appointment but you will need to collect a blood test form from our surgery and take it with you.