HOW TO MAKE AND CANCEL AN APPOINTMENT

Routine Doctor’s Appointments can be booked online via SystmOnline

Initial login details can be obtained from the Practice reception. A form of personal identification may be required.

Once you have registered to use the online services, you will have access to making future requests online including booking and cancelling appointments and ordering your next repeat prescription.

Find out how to register for the online services.

 

Appointment Information

For a routine appointment, please call or book with us at reception.  Each appointment is booked in 10 minute intervals. If you feel you would like more time, please ask for a double appointment. We run extended clinics until 8pm every weekday. You will be given a confirmation of your appointment, either by text message (if you have signed up to our messaging service) or with an appointment card.

If you are unsure if you need to visit the practice or A & E, our simple guide will help direct you to the appropriate service.

 

Cancelling / Rearranging Appointments

If you know that you are unable to make an appointment, or wish to rebook another appointment, please call the practice as soon as possible and our team will be able to assist you.

 

Same Day Appointments

Due to high demand for GP appointments, we have changed our appointment booking system. The appointment system will offer urgent on the day appointments to patients who need to be seen. Please make sure you call the surgery on 01722 333034 between 8am-10am.

 

Arriving for your Appointment

When you arrive at the practice, we have automatic patient systems to help you check in.

You simply need to press the touchscreen, and follow the instructions. If you are unsure, or the touchscreen is not working please go to reception and they can check you in.

Your clinician will be informed you have arrived. They will call you for your appointment from the relevant waiting room.

 

Late Arrival

It is important that you make it to your appointment on time however we appreciate from time to time; you can be late for your appointment. If you know you are going to be late please let us know. We allow a 10 minute buffer for late arrivals. If you are less than 10 minutes late, the clinical will be able to see you. If you arrive after this buffer, the receptionist will have to communicate with your clinician to see if they can fit you in. This will depend on the time of day and how busy the clinic is. If they can’t, the receptionist will book another appointment for you.

 

Home Visits

We offer home visits for those who are house bound or unable to visit the surgery in person. For more information please click here 

 

Blood Tests

If you require a blood test, please do not book an appointment with a nurse. Blood Tests are performed by our health care assistants. We offer phlebotomy clinics, which can only be booked by telephone. To book a blood test, please call 01722 333034.  Salisbury District Hospital also runs a blood clinic from 8am to 5pm, and you do not require an appointment. You will need to collect a blood test form from our surgery, and take it with you.