HOW TO MAKE AND CANCEL AN APPOINTMENT

Appointment Information

Please call us on 01722 333034 to make an appointment. Initially, the clinician will contact you via telephone. If appropriate, they will invite you in for a face to face appointment or carry out a video consultation, usually on the same day. Each appointment is booked in 10 minute intervals. If you feel you would like more time, please ask for a double appointment. You will be given a confirmation of your appointment by text message (if you have signed up to our messaging service).

If you are unsure whether you need to make an appointment, use NHS 111 Online to direct you to the correct NHS service: https://111.nhs.uk/

 

Cancelling & Rearranging Appointments

If you know that you are unable to make an appointment, or wish to rebook another appointment, please contact the practice soon as possible via telephone and our team will be able to assist you.

 

Urgent Same Day Appointments

Please contact us as early as possible in the day and the clinician will contact your via telephone. If they need to see you face to face, they will invite you in for an appointment. 

 

Arriving for your Appointment

When you arrive at the practice, please use the rear entrance. A member of staff will check your temperature and give out hand sanitiser before inviting you in. Please ensure you wear a face covering to your appointment and arrive only 5 minutes before. 

Your clinician will be informed that you have arrived. They will call you for your appointment from the waiting room.

 

Home Visits

We offer home visits for those who are house bound or unable to visit the surgery in person. For more information please click here.

 

 

Late Arrival

It is important that you make it to your appointment on time, however, we appreciate that from time to time you can be late for your appointment.

If you know you are going to be late please let us know. We allow a 10 minute buffer for late arrivals. If you are less than 10 minutes late, the clinician will be able to see you. If you arrive after this buffer, the receptionist will have to communicate with your clinician to see if they can fit you in. This will depend on the time of day and how busy the clinic is. If they can’t, you will need to book another appointment.