phones never answered and never the same gp

practice to busy now. never able to see the same gp, telephones never answered, can be on hold for up to 10 mins regularly.
care from staff fine and good link with all pharmacy's for prescriptions.
large gp surgerys are not the way forward

Visited in October 2017, Posted on 23 October 2017

Very pleased so far and would recommend

I moved to this practice from another in Salisbury where I had been registered for 20 years but increasingly seemed only to be able to access locums and where the receptionist service was frosty and rather unhelpful.

No such problems so far with this practice. The receptionists have been extremely helpful and treated me in a friendly but professional manner.

The phone has been answered promptly and I have had little difficulty in obtaining an appointment unlike my previous practice where I once had to wait 8 weeks!

The practice is light, airy and modern with plenty of free parking.

Visited in August 2017, Posted on 22 August 2017

Test results

I took a blood test at the Bemerton Surgery.All done very well. Went a week later to get the results. The receptionist read the result so that everybody could hear! Not very professional. I asked for it to be printed out but it was declined. When I asked what I should do because of the result I was told to either talk to the doctor on next health check or Google it!!!!!! Not very professional.
I would prefer that others in the surgery didn't have to know about my medical status.
Kind regards
Gaul

Visited in August 2017, Posted on 07 August 2017

Excellent experience

I was referred by my local GP practice for a steroid injection in my thumb. Booking an appointment by phone was easy and this initial contact gave me a good first impression of the practice. Lovely facilities and a warm welcome at reception.

I was anxious about this procedure and the doctor who carried it out filled me with confidence from the very start. They explained they did a lot of these (that was why I was referred to him and this seems very much in the patient's interest) and they described in detail what I was suffering from and how the treatment should help. I was then pleased to find that procedure itself caused me much less discomfort than I was expecting. They also had a lovely sense of humour, one example of which I am already sharing!

Too early to say whether my problem is sorted but if I have to return, I will have no fear and will almost look forward to it.

Thank you - this is the NHS at its very best.

Visited in April 2017, Posted on 06 April 2017