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updated at 07:45am on 24/05/2018
Extreme long wait for blood pressure 24 hour test machine
Have been waiting over 10 weeks to fitted with 24 hour blood pressure machine. Meanwhile dentist will not extract tooth until given clearance by doctor that blood pressure is OK. Now taking paracetamol daily for tooth ache & prescribed antibiotics.
How much longer does someone have to wait.
Receptionist regrets there is nothing they can do or give any idea how long the wait will be.
Visited in March 2018, Posted on 18 May 2018
Pathetic Telephone System
The Telephone answering by the office /reception staff is a disgrace and an insult to the 22,000+patients that depend on a respectable front of house system. To wait 25 minutes for an answer when assistance is required and is not acceptable,
The other problem is the "Repeat Prescription" system. So many times the request is wrongly prepared, and when visiting Tandy's to collect we are referred back to the surgery system. If the whole management organisation is not improved I shall have to make a formal complaint to higher authority. The sad part about all this is, that you are letting down a wonderful medical team of Doctors.
You have my email address. I would appreciate an acknowledgement of this complaint and some indication of how you are going to improve the whole office set up.
As an ex BT engineer I could tell you how to make your communication system far more effective
ALL THIS HAS BEEN WRITTEN WHILST WAITING FOR THE PHONE TO BE ANSWERED
Visited in April 2018, Posted on 25 April 2018
Disappointing GP experience
I have been registered with this practice for almost a year and have always received a good standard of care and support from all staff. I have been offered appointments in a timely manner and reception staff have always been extremely polite and helpful.
However, I recently had a very poor experience with a particular GP whom, after I tried to explain my situation to him, was quick to dismiss my previous misdiagnosis from another treatment agency, as well as dispute my own knowledge and experience of my health condition. He spoke over the top of me most of the time and came across as extremely arrogant. Hugely disappointing!
Visited in March 2018, Posted on 16 April 2018
Brilliant doctors and nurses, but poor reception staff
I called the surgery for a appointment as on hold for 35 minutes, which is fine I totally understand that the nhs is under pressure and I don’t mind waiting. However when I finally got through to reception, the staff were unfriendly and unhelpful when o asked for a appointment, they told me to call back in the afternoon and then hung up. I have to say the doctors and nurses are treat, they are thorough and have great bedside manner.
Visited in March 2018, Posted on 27 March 2018
great doctors let down by some reception staff
Good doctors surgery with caring gp's.
My only complaint is the type of reception you get from the receptionist varies greatly. On some occasions is is fantastic and they will bend over backwards to help, on others (like my most recent call) I was huffed at down the phone five or six times. I was made to feel as though my request was too difficult to reslove.
I can appreciate that at 6pm everyone wants to go home but if one cannot conduct themselves in a professional manner they should not be the point of contact for the public.
Visited in November 2017, Posted on 22 November 2017
Excellent care but poor customer service at reception.
The GPS, nurses and midwives are excellent in my experience. I always feel listened to and cared for.
However getting an appointment is very difficult and phones often go unanswered. I have been left on hold for 10 minutes on numerous occasions. On arrival at the surgery the receptionists are not particularly friendly. In fact there have been times when there have been two receptionists working and a queue of people waiting, yet one receptionist blindly ignores the queue and clears up the desk! They also never apologise for the wait either.
At my most recent appointment I was 9 months pregnant and left queueing whilst one receptionist dealt with customers and the other wondered about talking to other people who work at the surgery.
Visited in November 2017, Posted on 06 November 2017
phones never answered and never the same gp
practice to busy now. never able to see the same gp, telephones never answered, can be on hold for up to 10 mins regularly.
care from staff fine and good link with all pharmacy's for prescriptions.
large gp surgerys are not the way forward
Visited in October 2017, Posted on 23 October 2017
Very pleased so far and would recommend
I moved to this practice from another in Salisbury where I had been registered for 20 years but increasingly seemed only to be able to access locums and where the receptionist service was frosty and rather unhelpful.
No such problems so far with this practice. The receptionists have been extremely helpful and treated me in a friendly but professional manner.
The phone has been answered promptly and I have had little difficulty in obtaining an appointment unlike my previous practice where I once had to wait 8 weeks!
The practice is light, airy and modern with plenty of free parking.
Visited in August 2017, Posted on 22 August 2017
I took a blood test at the Bemerton Surgery.All done very well. Went a week later to get the results. The receptionist read the result so that everybody could hear! Not very professional. I asked for it to be printed out but it was declined. When I asked what I should do because of the result I was told to either talk to the doctor on next health check or Google it!!!!!! Not very professional.
I would prefer that others in the surgery didn't have to know about my medical status.
Visited in August 2017, Posted on 07 August 2017
I was referred by my local GP practice for a steroid injection in my thumb. Booking an appointment by phone was easy and this initial contact gave me a good first impression of the practice. Lovely facilities and a warm welcome at reception.
I was anxious about this procedure and the doctor who carried it out filled me with confidence from the very start. They explained they did a lot of these (that was why I was referred to him and this seems very much in the patient's interest) and they described in detail what I was suffering from and how the treatment should help. I was then pleased to find that procedure itself caused me much less discomfort than I was expecting. They also had a lovely sense of humour, one example of which I am already sharing!
Too early to say whether my problem is sorted but if I have to return, I will have no fear and will almost look forward to it.
Thank you - this is the NHS at its very best.
Visited in April 2017, Posted on 06 April 2017