The phone system cannot cope with demand

I live in Heath Road and it is actually quicker for me to drive down to the surgery and speak to someone on Reception than get through by phone. Also, please could you change the text system to including the day of the week as well as the date it would have helped by daughter, who had about 6 different appointments to attend to have her dressing changed, not to turn up on the wrong day! Some people, especially youngsters, don't carry diaries around with them!

Visited in May 2018, Posted on 31 May 2018

Well done to everyone at Salisbury Medical Practice

We would like to express our thanks to all staff for providing a professional and caring practice. Fortunately, we rarely need to call on the services, however when we do we are always extremely impressed and grateful for the service and care we receive from all staff.
The NHS often receives negative comments which is why we wanted to submit a positive review. We are very lucky to belong to such a fantastic practice and are also very grateful.

Visited in May 2018, Posted on 30 May 2018

Extreme long wait for blood pressure 24 hour test machine

Have been waiting over 10 weeks to fitted with 24 hour blood pressure machine. Meanwhile dentist will not extract tooth until given clearance by doctor that blood pressure is OK. Now taking paracetamol daily for tooth ache & prescribed antibiotics.
How much longer does someone have to wait.
Receptionist regrets there is nothing they can do or give any idea how long the wait will be.

Visited in March 2018, Posted on 18 May 2018

Pathetic Telephone System

The Telephone answering by the office /reception staff is a disgrace and an insult to the 22,000+patients that depend on a respectable front of house system. To wait 25 minutes for an answer when assistance is required and is not acceptable,
The other problem is the "Repeat Prescription" system. So many times the request is wrongly prepared, and when visiting Tandy's to collect we are referred back to the surgery system. If the whole management organisation is not improved I shall have to make a formal complaint to higher authority. The sad part about all this is, that you are letting down a wonderful medical team of Doctors.
You have my email address. I would appreciate an acknowledgement of this complaint and some indication of how you are going to improve the whole office set up.
As an ex BT engineer I could tell you how to make your communication system far more effective
ALL THIS HAS BEEN WRITTEN WHILST WAITING FOR THE PHONE TO BE ANSWERED

Visited in April 2018, Posted on 25 April 2018