FRIENDS AND FAMILY TEST ONLINE RESULTS

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

FRIENDS & FAMILY TEST RESULTS

Select year:
  • 90% Recommended
  • 3% Neither / don't know
  • 7% Not recommended
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
May 2019 200000
Apr 2019 100010
Mar 2019 44381169203
Feb 2019 42868714235
Jan 2019 174174280
Dec 2018 202100
Nov 2018 110021
Oct 2018 105234781
Sep 2018 1201134111
Aug 2018 117111282
Jul 2018 111832121
Jun 2018 981226110
May 2018 144184363
Apr 2018 1581743101
Mar 2018 921224101
Feb 2018 138183281
Jan 2018 1631634121
Dec 2017 102111140
Nov 2017 86843100

Patient feedback

We asked the question:
Any further comments?

Always helpful, understanding and really listens to you
Posted on: 09/04/2019

Medical and Doctors are excellent. However, telephone system is often a nightmare to get through, in morning to make an appointment, constantly engaged, then cuts off. Needs sorting! Online appointments are rarely available also.
Posted on: 21/02/2019

Unable to make appointments with the GP of my choice Recent GP experience- the GP had no understanding of my condition Appointments for asthma review not available for 2 months despite having severe brittle asthma Asthma review appointment date given to me incorrectly, leading to an unnecessary trip to the surgery
Posted on: 13/02/2019

Nurse Sarah has healed my wound in a really expert way. I have had it for many years and she has healed it really quickly. I will miss seeing her each week as she has really lifted by spirits with her joyful nature. The chair in the nurse room! It looks like a torture chair and not easy to get on in your short like me.
Posted on: 08/02/2019

I saw the triage Nurse Practioner Sarah(?) Partridge. She was professional, empathetic and helpful. She referred to my records, so she’d obviously done a quick bit of background reading which I appreciated. I felt reassured that I was significantly unwell and had made the right decision to book an appointment. Thank you
Posted on: 06/02/2019

Spoke to Christine on reception (on phone) who was particularly caring and thoughtful, going out of her way to help me in organisation an appointment and explaining use of BP machine.
Posted on: 21/01/2019

I have had a cyst for over 2 weeks medication I am taking is not working although they can operate they choose to keep giving me medication. I am not happy and I will be going to the press if it's not sorted by end of January
Posted on: 18/01/2019

Phoned SMP today because next available appointment booked online would have been 8 days away which was too long to wait. Receptionist put me on the list for triage doctor to call. Spoke to Dr within a few minutes and given appointment for later in the day. Thank you for brilliant care from all the team.
Posted on: 08/01/2019

Kind professional treatment, thank you
Posted on: 30/12/2018

I would like to say how great and thankful I am for the leg club nurses especially nurse Sarah who is lovely, patient, caring and helpful. Nurse Jamie and Natasha and Sarah used new techniques which after 11 1/2 years my legs are healing. They are unspoken heroes. I would just like to say the above nurses work way above and beyond. The nurses are always working past the end of their shifts. That's dedication.
Posted on: 20/11/2018

Never get through on the phone. Never get to see a dr you no.
Posted on: 09/11/2018

I booked very specifically a double appointment. The receptionist confirmed double. I waited a month for this appointment (more than one thing to discuss). On arrival I had only been given 10 mins not double.
Posted on: 01/11/2018

On a recent phone call to the surgery for an emergency appointment, I was totally appalled at the way that I was spoken to. The call centre operative was rude, abnoxious and I felt she could have spoken with a little more empathy. I wouldn’t have phoned if it hadn’t been necessary and to be made to feel that I was malingering was completely out of order. However, I do appreciate that your call centre can be put under pressure but nevertheless a little bit of courtesy wouldn’t have gone a miss. This is why I decided to put a none commital recommendation, which is a shame because the surgery in my mind is outstandingly excellent.
Posted on: 22/10/2018

Impossible to get appointments within a reasonable time, grumpy, overly officious and unhelpful reception staff.
Posted on: 18/10/2018

All staff and doctors are polite , kind and helpful
Posted on: 06/10/2018

I’ve always had fabulous service from this practice. Dr Sharpe and Dr Henderson have been extremely professional and empathetic whenever I’ve felt the need to see when I’ve been unwell. Also the receptionists who have a very difficult job have been very kind and considerate. Again two ladies that stand out are Gloria and Janet. Thank you for your help.
Posted on: 02/10/2018

I would highly recommend the SMP, the staff are wonderful.
Posted on: 30/09/2018

This practice is unhelpful and uncaring. They do not have any idea about duty of care
Posted on: 26/09/2018

can not get appoinments
Posted on: 17/09/2018

I really don’t feel I’m being looked after. Phones not answered, results not given over phone when you do get through, lack of appointment slots, my gp is never available, online service password reset requires a visit to the practise. Awful!
Posted on: 15/09/2018

I phoned up in chronic pain from an existing injury and requested an appointment or to speak to a gp for some stronger painkillers and was refused. I was told by the receptionist that I would have to email a request and wait 48 hours before collecting. They couldn’t even offer me a routine appointment despite being in chronic pain
Posted on: 05/09/2018

No
Posted on: 12/08/2018

I feel that only having one reception point for two practices is a farce! Each surgery should have it's own telephone number in which to call as this current system is not working at all.
Posted on: 27/06/2018

I phoned on Monday June three times throughout the day. It was only answered on the third try. I needed a doctor appointment and a blood test appointment, neither of which I could be given....what! When I said I was in a lot of pain, the receptionist than listed my ailments. All Chronic but why did she have access to my notes? What happened to patients confidentiality. One of the illnesses she quoted, I didn’t even know I had. I am extremely angry about this. How do I complain.
Posted on: 13/06/2018

Recently changed to this practice and had the most helpful staff on reception (receptionist Karen ) sorting out a missing letter from hospital, ringing me back, fantastic service well done on doing a great job, I know how stressful it can be. Thank you.
Posted on: 07/06/2018

My only disappointment is the length of time taken to have a telephone call answered. Yes I am aware the receptionists are obviously very busy but I feel that a solution to this problem is way overdue. Barry McNamara
Posted on: 31/05/2018

Dr Burns is the best Gp so helpfull and kind the list goes on ..
Posted on: 11/05/2018

INDEX - FFT