FRIENDS AND FAMILY TEST ONLINE RESULTS
We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FRIENDS & FAMILY TEST RESULTS
| Year-month | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2021 | 0 | 0 | 0 | 1 | 0 | 0 |
| Dec 2020 | 1 | 0 | 0 | 0 | 1 | 0 |
| Nov 2020 | 1 | 0 | 0 | 0 | 1 | 0 |
| Oct 2020 | 668 | 99 | 15 | 13 | 16 | 0 |
| Sep 2020 | 757 | 100 | 21 | 19 | 22 | 0 |
| Aug 2020 | 543 | 50 | 10 | 6 | 4 | 0 |
| Jul 2020 | 467 | 55 | 11 | 7 | 12 | 0 |
| Jun 2020 | 553 | 62 | 13 | 4 | 11 | 4 |
| May 2020 | 392 | 38 | 7 | 2 | 5 | 3 |
| Apr 2020 | 228 | 18 | 2 | 2 | 4 | 2 |
| Mar 2020 | 313 | 44 | 5 | 8 | 20 | 5 |
| Feb 2020 | 483 | 73 | 15 | 10 | 21 | 0 |
| Jan 2020 | 583 | 101 | 10 | 7 | 21 | 6 |
| Dec 2019 | 475 | 80 | 15 | 6 | 18 | 3 |
| Nov 2019 | 557 | 91 | 12 | 9 | 17 | 4 |
| Oct 2019 | 525 | 90 | 18 | 16 | 35 | 3 |
| Sep 2019 | 441 | 67 | 21 | 5 | 20 | 4 |
| Aug 2019 | 357 | 60 | 4 | 15 | 8 | 2 |
| Jul 2019 | 491 | 80 | 10 | 12 | 23 | 4 |
| Jun 2019 | 448 | 74 | 12 | 6 | 15 | 2 |
| May 2019 | 475 | 74 | 17 | 9 | 22 | 3 |
| Apr 2019 | 434 | 66 | 12 | 7 | 25 | 3 |
| Mar 2019 | 443 | 81 | 16 | 9 | 20 | 3 |
| Feb 2019 | 428 | 68 | 7 | 14 | 23 | 5 |
| Jan 2019 | 174 | 17 | 4 | 2 | 8 | 0 |
| Dec 2018 | 2 | 0 | 2 | 1 | 0 | 0 |
| Nov 2018 | 1 | 1 | 0 | 0 | 2 | 1 |
| Oct 2018 | 105 | 23 | 4 | 7 | 8 | 1 |
| Sep 2018 | 120 | 11 | 3 | 4 | 11 | 1 |
| Aug 2018 | 117 | 11 | 1 | 2 | 8 | 2 |
| Jul 2018 | 111 | 8 | 3 | 2 | 12 | 1 |
| Jun 2018 | 98 | 12 | 2 | 6 | 11 | 0 |
| May 2018 | 144 | 18 | 4 | 3 | 6 | 3 |
| Apr 2018 | 158 | 17 | 4 | 3 | 10 | 1 |
| Mar 2018 | 92 | 12 | 2 | 4 | 10 | 1 |
| Feb 2018 | 138 | 18 | 3 | 2 | 8 | 1 |
| Jan 2018 | 163 | 16 | 3 | 4 | 12 | 1 |
| Dec 2017 | 102 | 11 | 1 | 1 | 4 | 0 |
| Nov 2017 | 86 | 8 | 4 | 3 | 10 | 0 |
Patient feedback
We asked the question:
Any further comments?
Professional and efficient service
Posted on: 10/12/2020
So pleased with the service and support given to me by Dr Polly Jacobs. I had a niggle re a health issue , she provided appropriate investigation and then referred me to a RA specialist at hospital (the appointment came through fairly quickly too). She also advised me of her working days and said to get in touch if I had any concerns. I’ve now started treatment and feel confident I’m on right path. Thanks Dr Jacobs . ( DJ )
Posted on: 24/10/2020
Dr Sharpe performed my carpal tunnel surgery. I was quite anxious beforehand. I had absolutely nothing to worry about. He and the nurse put me completely at ease, chatting to me through the entire procedure. I felt absolutely nothing, no pain or sensation at all for which I am very grateful. Then procedure was very quick. I now have a neat scar which is healing nicely.
Posted on: 18/09/2020
I had an appointment earlier today 9/7/20 with a nurse called Alexandra.
I would just like to say how lovely and professional she was. I'm bad with having my bloods taken and she was so friendly and put me at ease. Times like these have everyone on the edge but she made a surreal situation so much easier.
She really is a credit to your surgery.
Posted on: 09/07/2020
I would not hesitate to recommend the practice,I have had a lot of good advice and help from the Doctors in recent times.
Posted on: 07/07/2020
Outstanding medical practice - can't fault it, caring GPs, excellent support staff.
Posted on: 29/06/2020
I have spoken to several advisors this week for assistance. Due to the situation we are in regarding Coronavirus, it hasn’t be possible to solve it. On Wednesday, Philip Hardy was more than helpful, courteous and professional and did as much as he could in the situation. By Friday, I still had no joy and I rang again and spoke to India. She was very professional, empathetic, courteous and apologised that the situation hadn’t been rectified. Even though this is happened, I fully appreciate EVERYONE at Salisbury Medical Practice and Tanday’s Pharmacy for their care, kindness, professionalism and continued support, especially with the very difficult situation we are all in. “A HUGE THANK YOU”
Posted on: 15/05/2020
Changing from another practice in Salisbury (not related to covid-19 crisis) I was very encouraged by the help freely given by your front office staff (in this most testing of times) and their willingness to engage with me giving advice regarding my application to join your practice - I started the day frustrated and bewildered by my ex-surgery inability to provide one of the most basic doctor/patient functions (supply a prescription) and ended the day happy and reassured with helpful advice from you - thank you
Posted on: 22/03/2020
I would lkie to see the online booking system rolled out to parents to be able to book for there children. I really like the online tool but still find it a struggle to book for my children
Posted on: 08/03/2020
Excellent surgery and excellent doctors. Highly recommend
Posted on: 27/01/2020
Received very good care from all medical and reception staff Thank you
Posted on: 01/01/2020
Thank you Dr Sharpe and Zoe for your prompt response and offer of help. Excellent service and much appreciated.
Posted on: 23/12/2019
first class
Posted on: 20/12/2019
I phoned to ask for advice and one of the doctors called me back within 20 minutes,he thought it would be a good idea to come in and see someone in person so right away booked an appointment for the next morning, I was seen within a few minutes of my appointment time by a friendly helpful doctor. I was very impressed with every aspect on this occasion. 10/10
Posted on: 04/12/2019
Extremely likely you are a great surgery and deal with things brilliantly.
Posted on: 30/11/2019
I’d like to thanks Dr McKinnley and the junior who helped him for their help diagnosis with my skin problem which is getting much better now
Posted on: 10/09/2019
Since the merger of wilton surgery into Salisbury Medical Practice it has no longer been possible to get an appointment with our GP resulting in lack of consistency of care which is extremely frustrating and disappointing.
Posted on: 20/08/2019
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Posted on: 01/08/2019
I phoned for assistance with an appointment and spoke to a member of your team by the name of Penny. She was incredibly polite, listened to what I said and attended to my call politely, empathetically and with incredible professionalism. In the years I’ve been with this practice I find all of the staff at Salisbury Medical Practice a credit to the NHS, especially with the difficult times we have. Thank you Salisbury Medical Practice. Keep up the good work
Posted on: 06/06/2019
Lie many patients I seen to need to require the services more often but have to wait but the triage system does help in many ways. Sadly I appear to fall into the category of patients who book and appointment then fail to attend. I am trying to reduce to the occasions on which it occurs.
Posted on: 06/06/2019
Excellent medical practice . Clean , polite and always helpful . Good nurses and doctors as well as clean facilities and first class reception team .
Posted on: 31/05/2019
I would just like to say that the care and treatment I received during my recent carpal tunnel operation was excellent, both from the surgeon performing the actual op and her assisting nurse, and they both helped put me at my ease as I felt rather anxious before and during the procedure.
Posted on: 17/05/2019
Always helpful, understanding and really listens to you
Posted on: 09/04/2019
Medical and Doctors are excellent. However, telephone system is often a nightmare to get through, in morning to make an appointment, constantly engaged, then cuts off. Needs sorting! Online appointments are rarely available also.
Posted on: 21/02/2019
Unable to make appointments with the GP of my choice
Recent GP experience- the GP had no understanding of my condition
Appointments for asthma review not available for 2 months despite having severe brittle asthma
Asthma review appointment date given to me incorrectly, leading to an unnecessary trip to the surgery
Posted on: 13/02/2019
Nurse Sarah has healed my wound in a really expert way. I have had it for many years and she has healed it really quickly. I will miss seeing her each week as she has really lifted by spirits with her joyful nature.
The chair in the nurse room! It looks like a torture chair and not easy to get on in your short like me.
Posted on: 08/02/2019
I saw the triage Nurse Practioner Sarah(?) Partridge. She was professional, empathetic and helpful. She referred to my records, so she’d obviously done a quick bit of background reading which I appreciated. I felt reassured that I was significantly unwell and had made the right decision to book an appointment. Thank you
Posted on: 06/02/2019
Spoke to Christine on reception (on phone) who was particularly caring and thoughtful, going out of her way to help me in organisation an appointment and explaining use of BP machine.
Posted on: 21/01/2019
I have had a cyst for over 2 weeks medication I am taking is not working although they can operate they choose to keep giving me medication. I am not happy and I will be going to the press if it's not sorted by end of January
Posted on: 18/01/2019
Phoned SMP today because next available appointment booked online would have been 8 days away which was too long to wait. Receptionist put me on the list for triage doctor to call. Spoke to Dr within a few minutes and given appointment for later in the day. Thank you for brilliant care from all the team.
Posted on: 08/01/2019
Kind professional treatment, thank you
Posted on: 30/12/2018
I would like to say how great and thankful I am for the leg club nurses especially nurse Sarah who is lovely, patient, caring and helpful.
Nurse Jamie and Natasha and Sarah used new techniques which after 11 1/2 years my legs are healing. They are unspoken heroes. I would just like to say the above nurses work way above and beyond. The nurses are always working past the end of their shifts. That's dedication.
Posted on: 20/11/2018
Never get through on the phone. Never get to see a dr you no.
Posted on: 09/11/2018
I booked very specifically a double appointment. The receptionist confirmed double. I waited a month for this appointment (more than one thing to discuss). On arrival I had only been given 10 mins not double.
Posted on: 01/11/2018
On a recent phone call to the surgery for an emergency appointment, I was totally appalled at the way that I was spoken to. The call centre operative was rude, abnoxious and I felt she could have spoken with a little more empathy. I wouldn’t have phoned if it hadn’t been necessary and to be made to feel that I was malingering was completely out of order. However, I do appreciate that your call centre can be put under pressure but nevertheless a little bit of courtesy wouldn’t have gone a miss. This is why I decided to put a none commital recommendation, which is a shame because the surgery in my mind is outstandingly excellent.
Posted on: 22/10/2018
Impossible to get appointments within a reasonable time, grumpy, overly officious and unhelpful reception staff.
Posted on: 18/10/2018
All staff and doctors are polite , kind and helpful
Posted on: 06/10/2018
I’ve always had fabulous service from this practice. Dr Sharpe and Dr Henderson have been extremely professional and empathetic whenever I’ve felt the need to see when I’ve been unwell. Also the receptionists who have a very difficult job have been very kind and considerate. Again two ladies that stand out are Gloria and Janet. Thank you for your help.
Posted on: 02/10/2018
I would highly recommend the SMP, the staff are wonderful.
Posted on: 30/09/2018
This practice is unhelpful and uncaring. They do not have any idea about duty of care
Posted on: 26/09/2018
can not get appoinments
Posted on: 17/09/2018
I really don’t feel I’m being looked after. Phones not answered, results not given over phone when you do get through, lack of appointment slots, my gp is never available, online service password reset requires a visit to the practise. Awful!
Posted on: 15/09/2018
I phoned up in chronic pain from an existing injury and requested an appointment or to speak to a gp for some stronger painkillers and was refused. I was told by the receptionist that I would have to email a request and wait 48 hours before collecting. They couldn’t even offer me a routine appointment despite being in chronic pain
Posted on: 05/09/2018
No
Posted on: 12/08/2018
I feel that only having one reception point for two practices is a farce! Each surgery should have it's own telephone number in which to call as this current system is not working at all.
Posted on: 27/06/2018
I phoned on Monday June three times throughout the day. It was only answered on the third try. I needed a doctor appointment and a blood test appointment, neither of which I could be given....what!
When I said I was in a lot of pain, the receptionist than listed my ailments. All Chronic but why did she have access to my notes? What happened to patients confidentiality. One of the illnesses she quoted, I didn’t even know I had. I am extremely angry about this. How do I complain.
Posted on: 13/06/2018
Recently changed to this practice and had the most helpful staff on reception (receptionist Karen ) sorting out a missing letter from hospital, ringing me back, fantastic service well done on doing a great job, I know how stressful it can be. Thank you.
Posted on: 07/06/2018
My only disappointment is the length of time taken to have a telephone call answered. Yes I am aware the receptionists are obviously very busy but I feel that a solution to this problem is way overdue.
Barry McNamara
Posted on: 31/05/2018
Dr Burns is the best Gp so helpfull and kind the list goes on ..
Posted on: 11/05/2018