FRIENDS AND FAMILY TEST ONLINE RESULTS

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

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FRIENDS & FAMILY TEST RESULTS

Select year: All years 2018 2017

• 79% Recommended
• 9% Neither / don't know
• 12% Not recommended

Year-month	Extremely Likely	Likely	Neither Likely nor Unlikely	Unlikely	Extremely Unlikely	Don't Know
Sep 2018	0	0	0	2	1	0
Aug 2018	2	0	0	0	0	0
Jul 2018	0	0	0	0	0	0
Jun 2018	4	0	0	2	0	0
May 2018	8	4	1	0	0	0
Apr 2018	0	4	0	0	0	0
Mar 2018	6	1	0	0	0	1
Feb 2018	2	1	1	0	0	0
Jan 2018	0	0	1	0	0	0
Dec 2017	2	0	0	0	0	0

Patient feedback

We asked the question:
Any further comments?

No
Posted on: 12/08/2018

Recently changed to this practice and had the most helpful staff on reception (receptionist Karen ) sorting out a missing letter from hospital, ringing me back, fantastic service well done on doing a great job, I know how stressful it can be. Thank you.
Posted on: 07/06/2018

My only disappointment is the length of time taken to have a telephone call answered. Yes I am aware the receptionists are obviously very busy but I feel that a solution to this problem is way overdue. Barry McNamara
Posted on: 31/05/2018

Dr Burns is the best Gp so helpfull and kind the list goes on ..
Posted on: 11/05/2018