Salisbury Medical Practice
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CQC Rating Good
Friends & Family Test Results
We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FRIENDS & FAMILY TEST RESULTS
| Year-month | Very good | Good | Neither good nor poor | Poor | Very poor | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2023 | 1 | 0 | 0 | 1 | 1 | 0 |
| Feb 2023 | 1 | 0 | 0 | 0 | 3 | 0 |
| Mar 2023 | 1 | 0 | 0 | 1 | 2 | 0 |
| Apr 2023 | 0 | 0 | 0 | 0 | 3 | 0 |
| May 2023 | 1 | 0 | 0 | 1 | 1 | 0 |
| Jun 2023 | 2 | 0 | 0 | 0 | 2 | 0 |
| Jul 2023 | 2 | 0 | 0 | 0 | 1 | 0 |
| Aug 2023 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2023 | 80 | 3 | 0 | 0 | 4 | 0 |
| Oct 2023 | 5 | 0 | 0 | 0 | 0 | 1 |
| Nov 2023 | 2 | 0 | 0 | 0 | 3 | 0 |
| Dec 2023 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Any further comments?
Always have excellent service from the surgery.
Posted on: 04/10/2023
A previous engagement meant that I had to change the date for my Covid vaccination. I requested the change by email (no telephone queue listening to music on hold), the date was changed within a couple of days and I received an automatic confirmation by text.
When I arrived there were staff to show me where to go. I had to queue for no more than one or two minutes, and the whole procedure was completed within five minutes of arriving at the surgery.
Extremely well organised - full marks.
Posted on: 02/10/2023
Dear sirs I was very pleased with my appointment to have the flu vaccination salisbury medical practice it was very well organised and all the team where kind and friendly well done
Posted on: 28/09/2023
Very efficient flu vaccination clinic. Could not have been better.
Posted on: 28/09/2023
Vaccination clinics very well organized as usual
Posted on: 27/09/2023
Swift and efficient
Posted on: 27/09/2023
A very efficient service
Posted on: 27/09/2023
Drs appointments, prescription services, vaccination programmes. Very good, and friendly. Thank you
Posted on: 27/09/2023
Very good.
Posted on: 27/09/2023
Excellent service, on time, very friendly.
Posted on: 26/09/2023
Friendly and efficient staff. Very speedy process
Posted on: 26/09/2023
A very efficient process in and out without a fuss
Posted on: 26/09/2023
Quick and easy
Posted on: 26/09/2023
Prompt, courteous and efficient.
Posted on: 26/09/2023
Very efficient for both COVID & Flu jabs, many thanks.
Posted on: 26/09/2023
Very well organised clinic with pleasant and efficient staff
Posted on: 26/09/2023
Superbly organised and cheerfully run. Thank you
Posted on: 26/09/2023
No queuing because it was organised
Posted on: 26/09/2023
Fast and extremely efficient
Posted on: 26/09/2023
Well signposted at the entrance, also to the waiting area. Personnel on route assisting and as usual, friendly staff. In and out within two minutes.
Thank you
Posted on: 26/09/2023
Very efficient, friendly staff
Posted on: 26/09/2023
Quick and very organised
Posted on: 26/09/2023
Very efficient and organised
Posted on: 26/09/2023
As Always at Fisherton House....efficient and friendly. Thank you
Posted on: 26/09/2023
Very well organised flu vaccination service on Sat 23Sept at Fisherton House. One way system worked well. No waiting, pleasant staff and all worked very well. Thank you.
Posted on: 26/09/2023
Very quick and efficient. Queue moved at a good rate.
Posted on: 26/09/2023
Flu clinic - very well organised and quick. All staff helpful, friendly and polite.
Posted on: 26/09/2023
Very efficient vaccination
Posted on: 26/09/2023
Everything was arranged extremely well and all staff were friendly and very competent.
Posted on: 26/09/2023
Session we very well organised and efficient as was booking process.
Posted on: 26/09/2023
Excellent, quick, answered all my queries.
Posted on: 26/09/2023
Each time we have come for flu and covid injections we have been amazed at how well organized it always is. Everyone is very pleasant and no waiting at all. Thank you.
Posted on: 26/09/2023
Pity I had to make two trips for Flu and Covid
Posted on: 26/09/2023
I was in and out in no time at all ,very pleasant staff
Posted on: 26/09/2023
It was a pleasure to deal with such friendly staff and be dealt with so quickly. Congrats to all.
Posted on: 26/09/2023
It was quick and the staff were friendly and polite
Posted on: 26/09/2023
Very smooth, efficient and well organised,
Posted on: 26/09/2023
Excellent process, fast, efficient, good communication. I couldn't fault my flu vaccination.
Posted on: 26/09/2023
Helpful and efficient vaccination treatment from arrival to departure. Thank you.
Posted on: 26/09/2023
The treatment was very swift and efficient and everyone was very pleasant and friendly.
Posted on: 26/09/2023
Always excellent service .
Posted on: 26/09/2023
Very efficient and caring visit to Surgery for Flu vaccination carried out within a few minutes of arrival at booked slot. Very many thanks.
Posted on: 26/09/2023
Flu vaccination very efficient and well signed. Easy for everyone. Operator
welcoming and smiling.
Posted on: 26/09/2023
We had the flu jab on 23rd September and the whole procedure was extremely efficient - definitely 10/10!!
Posted on: 26/09/2023
Very organised with helpful staff
Posted on: 26/09/2023
Very efficient and painless
Posted on: 26/09/2023
Very well organised, no queues, no delays and vaccinated earlier than expected.
Posted on: 26/09/2023
Been recently for both Covid and then flu vaccinations- both very easy to book and on the day superbly managed and in and out no problems. Thank you
Posted on: 26/09/2023
Very quick and efficiently done.
Posted on: 26/09/2023
Quick, efficient and friendly
Posted on: 26/09/2023
As always very good friendly
Helpful dtaff
Posted on: 26/09/2023
Very good very friendly staff very helpful
Posted on: 26/09/2023
Quick, efficient and friendly service as always and no nasty side effects from the flu jab on this occasion!
Many thanks.
Posted on: 26/09/2023
The welcoming staff were very friendly & helpful. The member of staff administering the flu jab was extremely pleasant & professional.
Posted on: 26/09/2023
Very well organised fly jab clinic
Posted on: 26/09/2023
Flu vaccination clinic worked like a well oiled one. From invitation text and booking on line to the clinic at SMP . Thank you.
Posted on: 26/09/2023
Very well organised and fuss free experience.
Posted on: 26/09/2023
Very considerate, knowledgeable, helpful, and caring
Posted on: 26/09/2023
Arrived before time, staff were very friendly, received my injection and departed. No problems at all.
Posted on: 26/09/2023
Flu and COVID vaccination clinics were very well organised, no waiting at all. Thank you to all involved.
Posted on: 26/09/2023
On time, quick and professionally administered.
Posted on: 26/09/2023
A high quality service, providing what the customer requires!
Posted on: 26/09/2023
Excellent service from everyone as usual
Posted on: 26/09/2023
Excellent service
Posted on: 26/09/2023
Excellent service from all of the team thank you
Posted on: 27/01/2023
The nurse was very sensitive and patient when I had anxiety over the procedure that was being done. I felt respected and supported throughout.
Posted on: 10/11/2022
I spoke to a lady called Penny.
Some times it is very difficult when you call the surgery I understand they are very busy and it is a hard job for them.
Penny was extremely kind, asked for information but not pushy or asking too much.
Was softly spoken with a caring attitude.
Very helpful. Great work Penny!
Posted on: 08/11/2022
Very impressive communication and provision for the flu inoculations once again. 10/10 SMP.
Posted on: 30/10/2022
The Flu vaccination process this morning (8 Oct) was excellent. Thank you
Posted on: 08/10/2022
Rang about non-healing bedsore after hospital stay. Spoke to GP later in morning and nurse appointment arranged for same afternoon. Very effective dressing and advice and two visits led to complete healing. Advice given on further care and nurse was happy to check unrelated leg wound and provide more appropriate dressings. Very knowledgeable about vulnerable skin care.
Posted on: 21/09/2022
Mainly always had a positive experience and managed to get a same day appointment if needed. Extremely polite and helpful administrator/receptionist called Brianna.
All doctors have been helpful with medication and ongoing problems.
Posted on: 20/09/2022
I met with Dr Sharpe who not only dealt with my query in a clear manner but also asked me if there was anything else he could help me with while I was there. This was so refreshing to hear and I greatly appreciated the time he gave me on my visit. You read so often that GP’s don’t make time for patients, this was not my experience. Thank you.
Posted on: 03/09/2022
The reception staff are wonderful. They are under immense pressure yet stay cheerful and polite.
Posted on: 25/07/2022
I would really like to thank Dr Hunter for the kind, caring and skilful way in which she has helped my very frail 91 year old mother with her complex problems. I realise that there are currently many challenges in general practice which made this so special-all our family will always be very grateful.
Posted on: 03/07/2022
An excellent service maintained by hardworking staff, despite the recent trying Corvid circumstances & uncertain higher NHS planning. Has a realistic working relationship with the SDH.
Posted on: 23/06/2022
Thank to the receptionist early last Monday morning who kindly helped me navigate through the options to get assistance for my frail elderly mother. Her clear caring approach made all the difference.
Posted on: 16/06/2022
Very supportive and friendly team on reception
Posted on: 14/06/2022
I phoned today and I get anxious on the phone but a lovely young lady called Brianna put me at ease and allowed me time explain and help me with information I need
She also hade excellent people skills and a nice friendly voice thank so much to her
Posted on: 16/05/2022
My request was dealt with very promptly and a telephone call received from a caring GP. Thank you.
Posted on: 13/05/2022
Very happy with the doctors i have had contact with.In my experience receptionists Brianna and Julie have gone above and beyond to help me.they are friendly and so pleasant.
Posted on: 05/05/2022
Dr Allen was AMAZING with my son, who hates coming to the dr’s - so patient, calm and worked a treat
Thank you so much
Posted on: 26/04/2022
Faultless service despite the enormous pressure the staff have been working under for so long
Posted on: 10/03/2022
Posted on: 17/02/2022
My family and I have always been taken care of with such patience, care and dedication. This includes all admin staff and all medical staff. We are forever grateful.
Posted on: 27/01/2022
I phoned the surgery today and after a short wait was put through to a very caring receptionist who introduced herself by name. I had a GP call back within the hour and was referred directly to Specialust team in the hospital and had a CT sap can an hour later. What amazing care!! The NHS is wonderful. Thank you to Dr Tipler for being so thorough and arranging everything so quickly. I would recommend SMP to family and friends
Posted on: 18/11/2021
I needed emergency surgery and received so much help and support from all the staff at SMP. The GP got me admitted to hospital quickly, and once I was recovering from surgery at home, I received such good care from all the doctors and nurses. The service was efficient and helpful- I received really prompt support with care for my scar wound, checking my symptoms, making referrals and giving advice about recovery. I really felt looked after and reassured.
Posted on: 24/09/2021
Excellent Covid vaccination rollout. Thank you,
Posted on: 01/05/2021
I have had amazing care and support from GP's within the Practice.
Posted on: 21/04/2021
Just had my COVID vaccination. All went smoothly. Very organised. Excellent service.
Posted on: 24/03/2021
Just had my first Astra Zeneca jab at Salisbury cathedral and wanted to say what a brilliantly well organised operation. Well done to the local Gp surgery and the wider NHS. Emotional to see so many people from different organisations all pitching in. England at its best. Thank you . We have been shielding for 12 months now as my wife has Lupus so to both have our jabs today was very emotional.
Posted on: 03/03/2021
Went for a Covid jab at the Cathedral today. A smooth well run service, took 10 minutes including the small queue. Knowledgeable and reassuring all the way through. Thank you, you all do an amazing job in these difficult times.
Posted on: 20/02/2021
I have just had my covid injection and was most impressed with the way I was treated by staff. They were informant as to the process and details of the Pfizer vaccine and the side effects.
Posted on: 09/02/2021
Outstanding arrangements at Cathedral vaccination centre yesterday.
Posted on: 05/02/2021
I recently had the covid vaccination in the cathedral. The whole experience was well organised from the time I received a message on my phone to make an appointment to me sitting in the nave listening to the organ being played.
Well done to everyone involved.
Posted on: 05/02/2021
I received my Covid vaccine from a doctor at Salisbury Medical Practice. No complaints!
Posted on: 04/02/2021
My Son has had social issues for a considerable length of time with DYSPHAXIA, Dr Sharpe refered him to an efficient Agency, RED JACKETS, and he is making real progress, so I am extremely grateful for this advise....Thank you, Sue Lawson..
Posted on: 01/02/2021
Salisbury Cathedral with organ in full flow a great place to have the Covid vaccination!
The process from start to finish was very slick and well organised by a great team.
Very many thanks.
Posted on: 30/01/2021
thank you for all you are doing , will be very glad when we get back to some sort of normality which will be all thanks to the all departments of the NHS
ThANK YOU dose not really cover how I feel
Posted on: 28/01/2021
Professional and efficient service
Posted on: 10/12/2020
So pleased with the service and support given to me by Dr Polly Jacobs. I had a niggle re a health issue , she provided appropriate investigation and then referred me to a RA specialist at hospital (the appointment came through fairly quickly too). She also advised me of her working days and said to get in touch if I had any concerns. I’ve now started treatment and feel confident I’m on right path. Thanks Dr Jacobs . ( DJ )
Posted on: 24/10/2020
Dr Sharpe performed my carpal tunnel surgery. I was quite anxious beforehand. I had absolutely nothing to worry about. He and the nurse put me completely at ease, chatting to me through the entire procedure. I felt absolutely nothing, no pain or sensation at all for which I am very grateful. Then procedure was very quick. I now have a neat scar which is healing nicely.
Posted on: 18/09/2020
I had an appointment earlier today 9/7/20 with a nurse called Alexandra.
I would just like to say how lovely and professional she was. I'm bad with having my bloods taken and she was so friendly and put me at ease. Times like these have everyone on the edge but she made a surreal situation so much easier.
She really is a credit to your surgery.
Posted on: 09/07/2020
I would not hesitate to recommend the practice,I have had a lot of good advice and help from the Doctors in recent times.
Posted on: 07/07/2020
Outstanding medical practice - can't fault it, caring GPs, excellent support staff.
Posted on: 29/06/2020
I have spoken to several advisors this week for assistance. Due to the situation we are in regarding Coronavirus, it hasn’t be possible to solve it. On Wednesday, Philip Hardy was more than helpful, courteous and professional and did as much as he could in the situation. By Friday, I still had no joy and I rang again and spoke to India. She was very professional, empathetic, courteous and apologised that the situation hadn’t been rectified. Even though this is happened, I fully appreciate EVERYONE at Salisbury Medical Practice and Tanday’s Pharmacy for their care, kindness, professionalism and continued support, especially with the very difficult situation we are all in. “A HUGE THANK YOU”
Posted on: 15/05/2020
Changing from another practice in Salisbury (not related to covid-19 crisis) I was very encouraged by the help freely given by your front office staff (in this most testing of times) and their willingness to engage with me giving advice regarding my application to join your practice - I started the day frustrated and bewildered by my ex-surgery inability to provide one of the most basic doctor/patient functions (supply a prescription) and ended the day happy and reassured with helpful advice from you - thank you
Posted on: 22/03/2020
I would lkie to see the online booking system rolled out to parents to be able to book for there children. I really like the online tool but still find it a struggle to book for my children
Posted on: 08/03/2020
Excellent surgery and excellent doctors. Highly recommend
Posted on: 27/01/2020
Received very good care from all medical and reception staff Thank you
Posted on: 01/01/2020
Thank you Dr Sharpe and Zoe for your prompt response and offer of help. Excellent service and much appreciated.
Posted on: 23/12/2019
first class
Posted on: 20/12/2019
I phoned to ask for advice and one of the doctors called me back within 20 minutes,he thought it would be a good idea to come in and see someone in person so right away booked an appointment for the next morning, I was seen within a few minutes of my appointment time by a friendly helpful doctor. I was very impressed with every aspect on this occasion. 10/10
Posted on: 04/12/2019
Extremely likely you are a great surgery and deal with things brilliantly.
Posted on: 30/11/2019
I’d like to thanks Dr McKinnley and the junior who helped him for their help diagnosis with my skin problem which is getting much better now
Posted on: 10/09/2019
Since the merger of wilton surgery into Salisbury Medical Practice it has no longer been possible to get an appointment with our GP resulting in lack of consistency of care which is extremely frustrating and disappointing.
Posted on: 20/08/2019
u
Posted on: 01/08/2019
Lie many patients I seen to need to require the services more often but have to wait but the triage system does help in many ways. Sadly I appear to fall into the category of patients who book and appointment then fail to attend. I am trying to reduce to the occasions on which it occurs.
Posted on: 06/06/2019
I phoned for assistance with an appointment and spoke to a member of your team by the name of Penny. She was incredibly polite, listened to what I said and attended to my call politely, empathetically and with incredible professionalism. In the years I’ve been with this practice I find all of the staff at Salisbury Medical Practice a credit to the NHS, especially with the difficult times we have. Thank you Salisbury Medical Practice. Keep up the good work
Posted on: 06/06/2019
Excellent medical practice . Clean , polite and always helpful . Good nurses and doctors as well as clean facilities and first class reception team .
Posted on: 31/05/2019
I would just like to say that the care and treatment I received during my recent carpal tunnel operation was excellent, both from the surgeon performing the actual op and her assisting nurse, and they both helped put me at my ease as I felt rather anxious before and during the procedure.
Posted on: 17/05/2019
Always helpful, understanding and really listens to you
Posted on: 09/04/2019
Medical and Doctors are excellent. However, telephone system is often a nightmare to get through, in morning to make an appointment, constantly engaged, then cuts off. Needs sorting! Online appointments are rarely available also.
Posted on: 21/02/2019
Unable to make appointments with the GP of my choice
Recent GP experience- the GP had no understanding of my condition
Appointments for asthma review not available for 2 months despite having severe brittle asthma
Asthma review appointment date given to me incorrectly, leading to an unnecessary trip to the surgery
Posted on: 13/02/2019
Nurse Sarah has healed my wound in a really expert way. I have had it for many years and she has healed it really quickly. I will miss seeing her each week as she has really lifted by spirits with her joyful nature.
The chair in the nurse room! It looks like a torture chair and not easy to get on in your short like me.
Posted on: 08/02/2019
I saw the triage Nurse Practioner Sarah(?) Partridge. She was professional, empathetic and helpful. She referred to my records, so she’d obviously done a quick bit of background reading which I appreciated. I felt reassured that I was significantly unwell and had made the right decision to book an appointment. Thank you
Posted on: 06/02/2019
Spoke to Christine on reception (on phone) who was particularly caring and thoughtful, going out of her way to help me in organisation an appointment and explaining use of BP machine.
Posted on: 21/01/2019
I have had a cyst for over 2 weeks medication I am taking is not working although they can operate they choose to keep giving me medication. I am not happy and I will be going to the press if it's not sorted by end of January
Posted on: 18/01/2019
Phoned SMP today because next available appointment booked online would have been 8 days away which was too long to wait. Receptionist put me on the list for triage doctor to call. Spoke to Dr within a few minutes and given appointment for later in the day. Thank you for brilliant care from all the team.
Posted on: 08/01/2019
Kind professional treatment, thank you
Posted on: 30/12/2018
I would like to say how great and thankful I am for the leg club nurses especially nurse Sarah who is lovely, patient, caring and helpful.
Nurse Jamie and Natasha and Sarah used new techniques which after 11 1/2 years my legs are healing. They are unspoken heroes. I would just like to say the above nurses work way above and beyond. The nurses are always working past the end of their shifts. That's dedication.
Posted on: 20/11/2018
Never get through on the phone. Never get to see a dr you no.
Posted on: 09/11/2018
I booked very specifically a double appointment. The receptionist confirmed double. I waited a month for this appointment (more than one thing to discuss). On arrival I had only been given 10 mins not double.
Posted on: 01/11/2018
On a recent phone call to the surgery for an emergency appointment, I was totally appalled at the way that I was spoken to. The call centre operative was rude, abnoxious and I felt she could have spoken with a little more empathy. I wouldn’t have phoned if it hadn’t been necessary and to be made to feel that I was malingering was completely out of order. However, I do appreciate that your call centre can be put under pressure but nevertheless a little bit of courtesy wouldn’t have gone a miss. This is why I decided to put a none commital recommendation, which is a shame because the surgery in my mind is outstandingly excellent.
Posted on: 22/10/2018
Impossible to get appointments within a reasonable time, grumpy, overly officious and unhelpful reception staff.
Posted on: 18/10/2018
All staff and doctors are polite , kind and helpful
Posted on: 06/10/2018
I’ve always had fabulous service from this practice. Dr Sharpe and Dr Henderson have been extremely professional and empathetic whenever I’ve felt the need to see when I’ve been unwell. Also the receptionists who have a very difficult job have been very kind and considerate. Again two ladies that stand out are Gloria and Janet. Thank you for your help.
Posted on: 02/10/2018
I would highly recommend the SMP, the staff are wonderful.
Posted on: 30/09/2018
This practice is unhelpful and uncaring. They do not have any idea about duty of care
Posted on: 26/09/2018
can not get appoinments
Posted on: 17/09/2018
I really don’t feel I’m being looked after. Phones not answered, results not given over phone when you do get through, lack of appointment slots, my gp is never available, online service password reset requires a visit to the practise. Awful!
Posted on: 15/09/2018
I phoned up in chronic pain from an existing injury and requested an appointment or to speak to a gp for some stronger painkillers and was refused. I was told by the receptionist that I would have to email a request and wait 48 hours before collecting. They couldn’t even offer me a routine appointment despite being in chronic pain
Posted on: 05/09/2018
No
Posted on: 12/08/2018
I feel that only having one reception point for two practices is a farce! Each surgery should have it's own telephone number in which to call as this current system is not working at all.
Posted on: 27/06/2018
I phoned on Monday June three times throughout the day. It was only answered on the third try. I needed a doctor appointment and a blood test appointment, neither of which I could be given....what!
When I said I was in a lot of pain, the receptionist than listed my ailments. All Chronic but why did she have access to my notes? What happened to patients confidentiality. One of the illnesses she quoted, I didn’t even know I had. I am extremely angry about this. How do I complain.
Posted on: 13/06/2018
Recently changed to this practice and had the most helpful staff on reception (receptionist Karen ) sorting out a missing letter from hospital, ringing me back, fantastic service well done on doing a great job, I know how stressful it can be. Thank you.
Posted on: 07/06/2018
My only disappointment is the length of time taken to have a telephone call answered. Yes I am aware the receptionists are obviously very busy but I feel that a solution to this problem is way overdue.
Barry McNamara
Posted on: 31/05/2018
Dr Burns is the best Gp so helpfull and kind the list goes on ..
Posted on: 11/05/2018