FRIENDS AND FAMILY TEST ONLINE RESULTS

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

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FRIENDS & FAMILY TEST RESULTS

Select year: All years 2019 2018 2017

• 71% Recommended
• 11% Neither / don't know
• 18% Not recommended

Year-month	Extremely Likely	Likely	Neither Likely nor Unlikely	Unlikely	Extremely Unlikely	Don't Know
Jan 2019	1	0	0	1	0	0
Dec 2018	2	0	0	1	0	0
Nov 2018	0	1	0	0	2	2
Oct 2018	4	0	1	1	0	0
Sep 2018	5	0	0	2	3	0
Aug 2018	2	0	0	0	0	0
Jul 2018	1	0	0	0	1	0
Jun 2018	3	0	0	1	0	0
May 2018	8	4	1	0	0	0
Apr 2018	2	2	0	0	0	0
Mar 2018	6	1	0	0	0	1
Feb 2018	2	1	1	0	0	0
Jan 2018	0	0	1	0	0	0
Dec 2017	2	0	0	0	0	0

Patient feedback

We asked the question:
Any further comments?

Phoned SMP today because next available appointment booked online would have been 8 days away which was too long to wait. Receptionist put me on the list for triage doctor to call. Spoke to Dr within a few minutes and given appointment for later in the day. Thank you for brilliant care from all the team.
Posted on: 08/01/2019

Kind professional treatment, thank you
Posted on: 30/12/2018

that salisbury medical is getting worse because online systam don't work and when u get down there they say it is fall.because when ever u need a appointment they say full because u don't get your own doctor to see and see other bloody doctors and they don't know nothing about myself.
Posted on: 23/11/2018

Never get through on the phone. Never get to see a dr you no.
Posted on: 09/11/2018

On a recent phone call to the surgery for an emergency appointment, I was totally appalled at the way that I was spoken to. The call centre operative was rude, abnoxious and I felt she could have spoken with a little more empathy. I wouldn’t have phoned if it hadn’t been necessary and to be made to feel that I was malingering was completely out of order. However, I do appreciate that your call centre can be put under pressure but nevertheless a little bit of courtesy wouldn’t have gone a miss. This is why I decided to put a none commital recommendation, which is a shame because the surgery in my mind is outstandingly excellent.
Posted on: 22/10/2018

Impossible to get appointments within a reasonable time, grumpy, overly officious and unhelpful reception staff.
Posted on: 18/10/2018

All staff and doctors are polite , kind and helpful
Posted on: 06/10/2018

I’ve always had fabulous service from this practice. Dr Sharpe and Dr Henderson have been extremely professional and empathetic whenever I’ve felt the need to see when I’ve been unwell. Also the receptionists who have a very difficult job have been very kind and considerate. Again two ladies that stand out are Gloria and Janet. Thank you for your help.
Posted on: 02/10/2018

I would highly recommend the SMP, the staff are wonderful.
Posted on: 30/09/2018

This practice is unhelpful and uncaring. They do not have any idea about duty of care
Posted on: 26/09/2018

can not get appoinments
Posted on: 17/09/2018

I really don’t feel I’m being looked after. Phones not answered, results not given over phone when you do get through, lack of appointment slots, my gp is never available, online service password reset requires a visit to the practise. Awful!
Posted on: 15/09/2018

I phoned up in chronic pain from an existing injury and requested an appointment or to speak to a gp for some stronger painkillers and was refused. I was told by the receptionist that I would have to email a request and wait 48 hours before collecting. They couldn’t even offer me a routine appointment despite being in chronic pain
Posted on: 05/09/2018

No
Posted on: 12/08/2018

I feel that only having one reception point for two practices is a farce! Each surgery should have it's own telephone number in which to call as this current system is not working at all.
Posted on: 27/06/2018

I phoned on Monday June three times throughout the day. It was only answered on the third try. I needed a doctor appointment and a blood test appointment, neither of which I could be given....what! When I said I was in a lot of pain, the receptionist than listed my ailments. All Chronic but why did she have access to my notes? What happened to patients confidentiality. One of the illnesses she quoted, I didn’t even know I had. I am extremely angry about this. How do I complain.
Posted on: 13/06/2018

Recently changed to this practice and had the most helpful staff on reception (receptionist Karen ) sorting out a missing letter from hospital, ringing me back, fantastic service well done on doing a great job, I know how stressful it can be. Thank you.
Posted on: 07/06/2018

My only disappointment is the length of time taken to have a telephone call answered. Yes I am aware the receptionists are obviously very busy but I feel that a solution to this problem is way overdue. Barry McNamara
Posted on: 31/05/2018

Dr Burns is the best Gp so helpfull and kind the list goes on ..
Posted on: 11/05/2018