We have compilied a list of the range of help and support available in the local community to those in self-isolation.


Government Helpline

Register as extremely vulnerable for support: or call 0800 0288 327.

Click here for more information regarding shielding.

You’ll be able to ask for help getting deliveries of essential supplies like food or your prescriptions. 


In Need! Salisbury and Surrounding Areas Group

A Facebook group for people to volunteer their assistance or ask for help. or search on Facebook. 24/7 helpline now available: 07544768964 / 07544749693 - they will match you with a DBS-checked member of the local community to assist and help you. 


Nextdoor website or app

Create an account to join local support networks and keep in touch with your community, to both offer help and ask for help.


NHS Volunteer Responders Scheme

Coordinating the NHS volunteers – matching with people in the community to chat over the phone, help with shopping, collecting prescriptions and taking to appointments

0808 196 3646

Priority Supermarket Delivery Slots

All the large supermarkets have been given access to the Governments list of patients who have been asked to shield. The majority are all prioritising delivery slots on their website for people in this group. 

  • Tesco, Asda, Waitrose and Iceland are contacting people who have already registered for their online shopping and fall into this category by email or letter with instructions on how to book priority slots.
  • Sainsbury’s are asking patients who are shielding to call their Customer care line on 0800 636 262 and they will help them book a priority slot.
  • Morrisons are not making any changes to their online shopping but are offering Food Boxes which will be delivered quicker than a food shop. Please visit their website for more information.
  • Ocado are taking on new shoppers and asking patients if they are shielding before they shop, giving them priority to booking deliveries.

Useful Webpages - how to access NHS online services - what to do if you’re struggling because of coronavirus (COVID-19)


Wiltshire Council Wellbeing Hub

The Wiltshire Wellbeing Hub is available to anyone who is struggling during this difficult time, such as people who are shielding or self-isolating and don’t have a support network around them or know where to get help - 0300 003 4576.  It’s available from 8am-8pm Monday-Friday and 10am-4pm Saturday and Sunday.

Wiltshire Council have developed a directory of all the community support groups in Wiltshire. Please see page 14 for Salisbury and South Wiltshire. 

Directory of Community Groups