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Dealing With An Emergency

Call 999 in an emergency. 

A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention.

For example: chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.

In a medical emergency you can access urgent paramedical help by calling 999.


In a less urgent situation, contact 111

If there is an urgent situation (but not an emergency) then you can visit 111 online: https://111.nhs.uk/ or call 111 for medical advice. 

You can visit the website or call the free 111 number 24 hours a day, 7 days a week, 365 days a year.

You should contact NHS 111 if;

  • You need medical help fast, but it is not a 999 emergency.
  • You do not know who to call for medical help.
  • You think you need to go to A&E or another NHS urgent care service; or
  • You require health information or reassurance about what to do next.

NHS 111 staff will provide a clinical assessment at the first point of contact, direct you to the right service, be able to transfer clinical data to other providers and book appointments where appropriate.

NHS 111 can help take the pressure off the 999 service and A&E departments, so that they can focus on emergency cases.