Day 1

The first video in our series features Dr Dopson and Dr Allen, explaining all about our current services, staff and premises.

• We have over 24,000 patients
• We consult with more than 3000 people in an average week and about 1000 of those patients are seen face to face
• We have more than 20 Doctors as well as Nurses, Paramedics and Pharmacists
• We also take on medical students and registrars to train and support
• We have two operating theatres for carpal tunnel surgery, vasectomies and skin operations

Day 2

The second video in our series features our Reception Manager showing you around the Reception area at Fisherton House and takes you upstairs into our Call Centre.

• Face coverings are still required when attending our surgeries
• Please respect social distancing in the waiting rooms
• On average, our Call Centre Handlers answer 1200 telephone calls per day
• The Call Centre Team are based upstairs in Fisherton House and take all the incoming calls into the Practice

Day 3

The third video in our series features Dr Henderson explaining more about our urgent list and appointments, and the changes made due to COVID-19. Dr Dopson then takes you on a tour of our Practice.

• Everyday a duty team of GPs and Paramedics work together to call every patient who are booked onto the list and if needed, will invite patients in face to face
• We receive up to 200 requests for urgent calls on top of routine appointments per day
• Routine appointments are managed as telephone appointments first, and you will be invited in by the clinician if needed
• Although this system is different to before COVID-19, it does give us the flexibility to continue to manage your care in as higher quality as we can while managing the significant increasing demand in our service
• Our appointment system may experience changes so please do keep up to date with our current procedures on our website

Day 4

The fourth video in our series features Hannah, one of our Paramedics talking about our hub, home visiting and their vital role within the Practice.

Then hear from Natalie, one of our Pharmacists who explains their role in supporting the GPs by carrying out medication reviews and answering medication queries and shares the importance of thinking Pharmacy first with minor ailments.

Day 5

Our last video in our series features Katy, our Communications and Engagement Lead describing how to leave feedback with the Practice and how important this is:

• Facebook page: @SalisburyMedicalPractice
• Google Reviews: Search for Salisbury Medical Practice on Google
• By email: wccg.smp@nhs.net
• By post: Salisbury Medical Practice, Fisherton House, Fountain Way, Salisbury SP2 7FD
• Via our website: Click here

Then hear from Dr Jacobs finishing of the series. We hope you’ve found the week interesting and informative and have learnt more about the behind the scenes of the surgery!