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Changes To Our Online Consultation System
We have changed our online consultation system to SystmConnect and upgraded our website to improve navigation and accessibility.
Keep an eye on our social media pages/website for updates
What are we changing
- We have changed the way patients contact the practice online and modernising our website to make information easier to find and to help patients get the right appointment at the right time.
- We have switched from our current online consultation system to SystmConnect.
- You will notice our website looks different, we have invested in upgrading this to make access to our services easier for patients, and highlight the range of local services in Salisbury too.
- SystmConnect is available on our website and is only for routine problems or other admin queries that mean you would like to get in touch with us at the practice.
- For urgent, on the day issues please continue to call the practice on 01722 333034, or you can visit the Salisbury walk-in centre or call 111.
Why are we changing?
- General practice has changed significantly in recent years, we’re caring for more patients than ever before, many with increasingly complex health needs.
- National changes also mean that we need to deliver services differently.
- The new online consultation system is fully integrated within our patient clinical record system, making processes more streamlined for the practice. This frees up our time to provide a more efficient service for our patients.
- We want to make sure that everyone can access services in the way that works for them.
- Many people find it easier to contact us online, so there is no wait on the phone. It also frees up our telephone lines for those who cannot use the internet, or with urgent problems.
How does it work?
- When you contact us through SystmConnect, you’ll be asked a few simple questions about your request, similar to the current system we use now. This gives our team the information they need from the start, helping us understand what’s needed and make sure your request reaches the right healthcare professional.
- In many cases, that may be a GP, but it could also be one of our experienced Nurses, Clinical Pharmacists, First Contact Physiotherapist or another member of our wider practice team. We may also direct you to other community services available.
- You can use SystmConnect for many reasons, including requesting medical advice, administrative questions, fit notes, tests result enquiries and other routine requests. It is a simple form that will be available on our website, your NHS app or your Airmid app.
- Don’t worry if you’re not confident using smartphones or a computer, our reception team can submit the form for you if you can’t use the online system, as they do now.
- We know that any change can take a little bit of getting used to, but we are confident this is the best decision for us as a practice, and our patients. You’ll find patient guides and videos tutorials on our website, and our reception team will be happy to help.
Watch this video
Published: Sep 2, 2026