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Contact Us Online
What is SystmConnect?
SystmConnect is the new total triage and online consultation platform that enables effective communication with patients. SystmConnect helps improve access and manage demand to your services.
How to use systmconnect
Getting started
- Log in with your NHS log in
- Log in with your SystmOnline or Airmid account
- Continue without logging in (no username or password needed)
Using your NHS, SystmOnline or Airmid log in means your personal details will automatically be filled into the form and you can upload photos or attachments where required. However, you can still submit a request without logging in.
Choosing the right service
Medical requests
There are two options:
- Non urgent medical condition (for new health or existing routine health problems, routine requests for under 5s and routine requests for patients who are housebound).
- Other medical request (for ADHD/Autism referral requests, travel vaccinations, vasectomy requests and requests to expedite hospital appointments)
Admin requests
There are four options:
- Doctors letter (a list of available non-NHS services and fees is on our website).
- Fit note (to request a fit note).
- Medication request (to request HRT/contraception - this is not for any other repeat prescriptions).
- Test results (for results of recent tests).
Completion
- After selecting your request type, you will be asked to confirm that your problem is not an emergency, please read through the list of symptoms thoroughly.
- You will be guided to the most appropriate questionnaire, please answer all questions as fully and accurately as possible.
- At the end, you will be asked who is completing the form, your personal details and your contact information. If you are logged in with the NHS App, SystmOnline or Airmid, this should be completed automatically.
- Once completed, your request will be reviewed by a member of the team within two working days. You may receive a text message, phone call, an appointment invitation, or advice/further questions.
Reply to a message or send a photo
- A member of staff may send you an email or text containing a personal reply link - the link is valid for 7 days.
- Click the link and enter your date of birth in the format: dd/mm/yyyy
- Enter some text in the reply box and attach your photo. Click SEND and you will get a confirmation message.
- Please do not send photos of intimate areas.
- Your photo will be added to your medical record and used for your clinical care.
- Your photo/message will be reviewed by a member of staff and saved to your medical record if appropriate.
Book an appointment
- You will receive an email or text containing a personal link
- Click the link, select a date range from the drop-down box, click Search then click on the date/clinician of your choice.
- Click on the time of your choice, check the details, and click Book Appointment. You can print the details if you wish.
Complete a questionnaire
- You will receive an email or text containing a personal link - the link is valid for 7 days.
- Click the link and enter your date of birth in the format: dd/mm/yyyy
- This ensures your answers are connected to your SystmOne GP record.
- Please read any instructions and answer all the questions that are applicable.
- Questions marked with a * are mandatory.
- You can print a copy of your answers if you wish.
- Click Submit to send your answers to the surgery.
Receive a document
- If we send you a document, you will receive an email or text containing a personal link and an Access Code.
- Click the link and enter your Access Code and date of birth in the format: dd/mm/yyyy
- This will allow you to view and print the document if you wish