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Prescriptions
Ordering a repeat prescription
Please follow the guidelines and choose the right option for you.
Please allow us 48 hours (two working days), to process your prescription request.
We do not accept repeat prescription requests over the phone.
When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.
Use online services
The easiest way to order your prescription is by using our online services.
By email
Email your request to bswicb.smp@nhs.net, please include your full name, date of birth and the name of medications required
By post
Through our letterbox outside of Fisherton House (there are forms available at the rear entrance if required)
Prescriptions for travel
The NHS is intended to provide treatment for current medical conditions, not medication “just in case” of illness while travelling.
As a practice, we follow NHS and local prescribing guidance to ensure safe and consistent care for all patients.
What we do NOT prescribe on the NHS
We do not prescribe the following on the NHS for travel purposes:
- Antibiotics “just in case” (for example for possible urine, chest or stomach infections)
- Medication for jet lag or sleep adjustment
- Medication to delay a period (e.g. norethisterone)
- Travel sickness medication
- Altitude sickness medication (e.g. acetazolamide)
- Medication requested solely in anticipation of illness while abroad
This applies even if you have had similar problems in the past. If you become unwell while abroad, you should seek medical assessment and treatment locally.
Regular medication and travel
If you are travelling, we can usually prescribe up to three months’ supply of your regular medication.
If you will be away for longer, you will need to arrange ongoing medical care in the country you are visiting.
Are there any exceptions?
In very rare circumstances, medication may be prescribed on the NHS for people with serious long-term medical conditions where treatment delay would pose a significant and immediate risk. These decisions are made by a GP on a case-by-case basis and are not routine
On-site pharmacies
Tanday Pharmacy
Open 9am to 6:30pm (closing from 2pm to 2:30pm for lunch), Monday to Friday at Fisherton House.
Bishopdown Pharmacy
Open Monday to Friday 9am to 6pm at Bishopdown Surgery.
Rowlands Pharmacy
Next door to Bemerton Heath Surgery. Open 9am to 6pm Monday to Friday, and 9am to 12noon Saturdays.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription, please contact us.
Further prescriptions information
Medication reviews
When you are due your annual medication review, we will contact you via a booking link or telephone. We carry out medication reviews over the telephone or face to face if required.
Medication review process
We are changing how we do medication reviews.
Step 1 - We will invite you for any tests required e.g blood tests.
Step 2 - We send you a short questionnaire.
Step 3 - We check your answers and recent results (blood tests, blood pressure).
Step 4 - If all is fine we re-authorise your medicines and text you. If we need to talk we will arrange a call with one of our Clinical Pharmacists.
This means reviews are quicker and easier for most patients, whilst still keeping your medicines safe.
Prescriptions charges
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Collection from a pharmacy
We can arrange for your prescription to be sent to a local pharmacy of your choice so that you can collect your medicine directly from there. Prescriptions are now sent electronically to pharmacies.