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Appointments
Book or cancel an appointment at our GP surgery.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Urgent GP appointments
Limited numbers of urgent same day appointments are released at 8am. Our clinical support team of GPs and our paramedic will return your call on the same day. If they need to see you, they will invite you in the same day.
Please call the practice on 01722 333034 to book.
Routine GP appointment
Please submit a request online.
Requests will then be screened by a care navigator and a clinician who will make sure the requests are seen by the most appropriate person and dealt with in the most appropriate timeframe. You will receive a response within two working days.
For patients who do not have access to the internet, please call the practice and a member of the Patient Contact Team will submit an online request in your behalf.
Nurse appointments
Nurse appointments are bookable up to two weeks in advance across our Fisherton House and Bemerton Heath surgeries.
Please call the practice on 01722 333034 to book.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Home visits
Please try to contact us via telephone before 11am if you require a home visit. A doctor, nurse or paramedic will then contact you to learn a bit more about the situation.
It may be that the health professional can provide an appropriate solution with telephone advice or with an appointment at the surgery.
It could also be more appropriate to send a district nurse, or to arrange for a hospital visit. Home visits are only available for patients who are housebound due to illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Arriving for your appointment
When you arrive at the practice, please use the self check in screens or book in with Reception.
Your clinician will be informed that you have arrived. They will call you for your appointment from the waiting room.
Late arrival
It is important that you make it to your appointment on time, however, we appreciate that from time to time you can be late for your appointment.
If you know you are going to be late please let us know. We allow a 10 minute buffer for late arrivals. If you are less than 10 minutes late, the clinician will be able to see you (this excludes blood test appointments which are 5 minutes in duration so we allow a 5 minute buffer for late appointments). If you arrive after this buffer, the receptionist will have to communicate with your clinician to see if they can fit you in. This will depend on the time of day and how busy the clinic is. If they can’t, you will need to book another appointment.
Cancel an appointment
If you are unable to keep your appointment, please let us know with as much notice as possible so that your appointment can be offered to someone else. You can do this via your NHS app, or by telephoning the practice on 01722 333034 (you can leave a voicemail on our cancellation line).
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA)
We know that people forget things, but please remember to cancel your appointment if you don't need it.
Out of hours
Enhanced access
Ask at reception for enhanced access information
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.